terms & conditions

1. preamble

1.1 The present Website is owned and operated by the Company «Alexios Rotskos & Co. Ltd.», located in Thessaloniki, Leoforos Stratou 127 (email: info@xiloihos.com), hereafter referred to, for reasons of brevity, as “the Company”, and aims to the provision of services to its customers/clients, their information on products offered and the effectuation of purchases, following remote paid placing of order, subject to stock adequacy.

1.2 Every website user, either as visitor or client, who proceeds to the respective order as described in the present contract, consents and unconditionally accepts the terms laid down hereafter.

2. order of products

Τhe website user shall first fill in the respective form, and then communicate with the Company either by phone (2310 949194) or through email (info@xiloihos.com) from 9am to 5pm, Monday to Saturday, in order to specify the details of his/her order. Following agreement on the special characteristics of the instrument to be ordered and the respective price, the client shall, following prior agreement, pay thirty per cent (30%) of the overall cost as a deposit.

Completion of order as described above constitutes the conclusion of a distant selling contract, regulated by Law 2251/1991 on ‘Consumer Protection’ and the respective Greek and European Legislation. Such conclusion of contract is considered valid as long as the provisions on legal capacity of Greek Law are met; the Company reserves the right to claim from the legally responsible persons the price of any orders made by legally incompetent persons.

3. order modification / cancellation

3.1. An order already placed shall be modified through an email and a phone call to the Company. The order may be modified on condition that the part of the instrument for which modification is required has not already been constructed and within a maximum period of two weeks.

3.2. Cancellation of a special instrument order is prohibited.

3.3. Any other order may be cancelled by phone or email within a maximum period of week and the customer shall accordingly notified on the options available.

4. customer rights

The Company, as the supplier, shall deliver the product ordered in full accordance with its specifications, ensuring there are no faults; in any other case, as laid down on article 534 of the Civil Code, the customer is entitled to a remedy, including repair, replacement, refund or withdrawal of the contract under the aforementioned conditions. In case the Company is liable for the return, it shall, on its own expenses, send a courier service to receive the product to be returned.

5. copyright & intellectual property

All rights related to the Website belong to the Company, including, trademarks, tradenames, logos, labels, industrial designs, utility models and whatever content is laid down and protected by the Law. The content of the website (including texts, graphics, images, photos, software source code, sound and/or image files, audiovisual projects, applications, data etc) constitute the intellectual and industrial property of the Company and is hereupon protected by the Law. Οther than as specified above, neither the Site nor any of its contents may be reproduced in any form (hard copy, electronic copy or otherwise), copied, or otherwise incorporated into or stored in any other website, in the prototype or in translation, modified in whatever form (layout, content etc.). Temporary copy and download to a device for reading purposes is exempted.

The Company grants its users personal, non-exclusive, non-assignable and freely revocable license for software use, for as long as it deems necessary to enable use of the website according to the terms laid down herein. The content that appears on the website shall in no way mean transfer or granting of a license or right to use or exploit it. Any unlawful use of the website or breach of the Company’s rights on the part of users shall bring legal proceedings against them, entailing compensation for positive or negative damage.

6. data protection declaration

6.1. The sole purpose of the present website is the provision of services to the Company’s clients, entailing personal data information in order to execute orders, which are retained by the Company according to the respective legislation in force and the application of all the respective technical and organizational measures to ensure the lawful retention, processing and safe storage of the respective files. The Company is liable to protect in every possible way such personal data against loss or disclosure, tampering, transfer or whatever other unlawful or illegal processing.

6.2. Website users provide such information on a voluntary basis so as to be used by the Company to enable direct and substantial communication and execution of their orders, and shall not be notified by the Company to any other non-affiliated partner or organization. Information collected by the Company shall be used to measure web traffic and facilitate transactions.

6.3. data collection

The website is so designed as to disclose the identity of users only in case they wish to, collecting their personal data exclusively to enable registration, order of products or online communication with the Company. User data collected by the website are the following:  data provided by the user upon registration as a client/for the completion of his/her order/to receive the website’s newsletter/upon connection through another online platform (Facebook, Instagram, Pinterest). These data may include: personal data (full name, address, telephone number, email address etc), account information (user name and other identification or credentials used to access our services on the internet), IP address, device specifications and Cookies.

6.4. processing of personal data

6.4.1. basic processing

In order to complete an order requiring personal data, the use/customer may opt between the following two alternatives: Either as a visitor, in which case his/her personal data will be retained until the completion of the specific order (with the exception of transaction data for tax purposes) and their processing will exclusively refer to theperformance of the purchase contract, or as a registereduser, in which case his/her personal data will be retained until he/she requests the deletion of his/her account, while he/she reserves the right to change or rectify his/her data by logging into his/her account (with his/her user name and password).

The purpose of this basic data processing is the completion of each order, the communication and notification messages concerning the order processing steps, the provision of any clarifications related to the order and the delivery of the order to the address selected by the user/client. The visitor/registered user is informed that the provision of the aforementioned personal and transaction data constitute a prerequisite for the proper performance of the purchase contract and thus no consent on his/her part is necessary for this data processing.

Each user-customer who visits the website will be informed that his/her personal data related to order placing, execution and delivery shall be processed to the service of its users/customers both by the competent employees and third-party partners (website providers and transporters) who have been assigned with such processing by the Company to carry out the specific order. Any other data processing or delivery is prohibited by the Company unless otherwise stipulated by Legislation or any other competent authority, or in case the customer gives his/her prior consent.

6.4.2. processing upon consent

Prior written consent is required on the part of the registered user/customer allowing the Company to send information and promotional material, communicate its new products, discounts etc. Such consent may be freely revoked at any time.

Whatever document contains the client’s identity shall remain confidential, solely available to the Company’s competent data processing controller. Any personal data notification entails the customer’s consent to his/her personal data processing by the Company’s employees for the aforementioned reasons.

6.5 data subject rights

Any registered user-client, as a data subject, may exercise his/her rights at any time, as provided for in the General Data Protection Regulation (679/2016 EU); More specifically:

Right to information/ Transparency: The data subject has the right to receive information as to who is processing his/her data, the content of these data and the reason of processing. Data processing organizations are obliged to provide concrete information in a simple language.

Right to information access: The data subject has the right to receive access his/her personal data kept by an organization.

Right to rectification: The data subject has the right to request the rectification of inaccurate personal data, and the completion of incomplete personal data.

Right to erasure (“right to be forgotten”): The data subject has the right to request the erasure of his/personal data under certain conditions, i.e. in case the respective data are no longer necessary, your consent has been revoked, data have underwent illegal processing and so on.

Right to restrict data processing: The data subject has the right to ask for the restriction of processing of personal data in case their accuracy is under dispute, processing is illegal, data are no longer needed by the processing controller or in case he/she raises objection as to the automated processing.

Right to data portability: The data subject has the right request the transmit of his/her personal data to another personal data controller.

Right to object: The data subject has the right to oppose the processing of his/her personal data based on legitimate interest, as long as no public interest is affected.

Right to human intervention: The data subject has the right not to be subject to a fully automated decision, including profiling, that has legal or similarly significant effects on him/her.

The Company shall take any reasonable and technically feasible steps to satisfy the data subject’s request within thirty (30) days as of the valid submission of such request, while it shall notify the data subject that there is a minimum of his/her data shall be retained by the Company in order to safeguard his/her legitimate interests. According to Regulation 679/2016 EU, the data subject has the right, in case he/she deems that his/her personal data rights are breached, to file a complaint to the Hellenic Data Protection Authority, located in Athens, (Kifissias 1-3, 115 23, Call center: 2106475600, fax: 2106475628 or email:complaints@dpa.gr).

6.6 data retention period

The data of the registered user/client shall be retained and processed by the Company until completion of the specific order; the data of the registered user/client shall be retained until he/she requests the deletion of his/her account, while, for all processes taking place upon his/her consent, for as long as this consent is not revoked. Nevertheless, some personal data relating to his/her transactions with the Company, as well as to his/her information, consent and revoke of consent shall be retained as a means of proving the lawful processing of such data by the Company and to ensure the legal claims of parties. Personal data shall also be retained for the compliance with legal obligations, e.g. for tax purposes.

7. cookies

The Site uses cookies to collect information. Cookies are small text files websites may place on the devices (pcs, smartphones, tablets) of user/customer who visits these websites, to facilitate their ongoing access to and use of the website, track their behavior, recognize repeat visitors, and compile aggregate data for content improvement. We also use cookies to personalize the products and services offered and advertised to the user/customer, both on the website and social media. No cookies can be activated without the user’s/customer’s prior consent.

8. modification of website content

The Company reserves the right to enrich, update and improve its Website and all related products and services, to update and modify, at its sole discretion, the current policy, as well as the terms and conditions of corresponding transactions, due to and following respective modification of the current terms, with no obligation to prior notification of its users.

9. applicable law and jurisdiction

Any dispute related to the current Agreement will be solely resolved through legal proceedings conducted by the courts of Thessaloniki and shall be governed by the Greek law.